Privacy Policy

Mo'scrubz Cleaning is a family-run commercial and residential cleaning business servicing Newcastle, Maitland and the Hunter, New South Wales, Australia.

Email: withtlc@moscrubz.com.au
Phone: 0408 845 799

We may collect the following personal information:

Through our website enquiry form:

• Your name
• Email address
• Phone number (optional)
• Suburb or postcode
• Business or organisation name (optional)
• Service type and related details you choose to provide
• How you heard about Mo'scrubz (optional)
• Any other information you include in your message

Automatically through our website:

• Pages visited and general navigation behaviour
• Click interactions (only if you accept analytics via the analytics consent banner)
• IP address (used temporarily for anti-spam purposes; not stored in a database)

We do not intentionally collect sensitive information through our website. Please do not include access codes, passwords, health information or other sensitive personal information in your enquiry.

We collect personal information:

• Directly from you when you complete and submit our website enquiry form
• Automatically through our website platform when you visit our site

We collect and use personal information to:

• Respond to your enquiry
• Assess your cleaning requirements
• Prepare quotes or arrange services
• Communicate with you about your enquiry or service
• Understand how visitors use our website (platform analytics — click tracking only with your consent via the analytics consent banner)
• Understand which activities generate enquiries (referral source — not used for marketing)
• Protect our website from spam and abuse

We do not use your personal information for direct marketing without your separate consent. Answering “How did you hear about Mo'scrubz?” is not marketing consent.

We may disclose your personal information to:

• GoDaddy / Airo (website platform and Inbox): Our website is hosted and operated on the GoDaddy/Airo platform. Enquiry form submissions are processed and stored in GoDaddy Inbox. GoDaddy is a US-based company and your information may be stored and processed in the United States or other countries outside Australia.
• Cloudflare: Our website traffic passes through Cloudflare's network for security and performance. Cloudflare may process request data across multiple countries.

We do not sell, rent or trade your personal information to third parties. We do not share your information with advertising networks or data brokers.

Personal information submitted through our website may be processed or stored outside Australia, including in the United States. Enquiry form submissions are processed and stored via GoDaddy Inbox, which is operated by GoDaddy Inc. (United States). Website analytics data is also processed by GoDaddy/Airo infrastructure, which may be located outside Australia.

We take reasonable steps to select reputable service providers, but we are not able to guarantee the privacy practices of overseas third parties.

Our website uses GoDaddy/Airo platform analytics to help us understand how visitors use the site. The analytics script is loaded by the platform. Click tracking is enabled only if you accept analytics through the analytics consent banner displayed when you first visit the site.

We use browser storage to:

• Store your analytics consent choice — retained for up to 365 days
• Track whether the analytics consent banner has been shown in the current session

We do not use Google Analytics, Meta/Facebook Pixel, advertising pixels, CAPTCHA services, or other third-party tracking tools on this website.

You can decline analytics using the analytics consent banner. Declining does not affect your ability to use the website or submit an enquiry.

Our enquiry form uses a honeypot field and IP-based rate limiting to help prevent automated spam submissions. IP addresses used for rate limiting are held temporarily in server memory and are not stored in a database or log file.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. Our website is served over HTTPS and enquiry data is transmitted to GoDaddy Inbox over encrypted connections.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the security of information transmitted to or from our website.

Enquiry submissions are stored in GoDaddy Inbox for as long as is reasonably necessary to respond to your enquiry and for a reasonable period thereafter, in accordance with GoDaddy's data retention policies.

Analytics consent preferences are stored in your browser for up to 365 days, after which the consent banner will reappear.

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us at withtlc@moscrubz.com.au. We will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us at withtlc@moscrubz.com.au. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page. We will note material changes by updating the version number and effective date.